It is an independent, evidence-based review of an operator’s safer gambling controls, customer interaction processes, policies, risk management and governance. The audit assesses compliance against the UK Gambling Commission’s LCCP and Social Responsibility Code requirements.

The UKGC expects operators to demonstrate effective safer gambling controls, appropriate governance, and clear evidence of monitoring and intervention. An independent audit helps operators identify gaps, strengthen controls, prepare for regulatory scrutiny, and ensure internal assurance to senior management or investors.

Our audit covers all key Social Responsibility Code requirements, including:

• Governance, policies and oversight

• Customer risk assessment and monitoring

• Customer interactions

• Financial vulnerability and financial risk checks

• Self-exclusion

• Marketing and affiliate management

• Age verification and underage gambling controls

• Complaints handling and ADR processes

• MI reporting, assurance and monitoring

• Record-keeping, evidence and quality testing

The audit is delivered in three stages:

Pre-Assessment – We review documents, request evidence, and understand your operations.

Audit Fieldwork – Evidence testing, sampling, walkthroughs, interviews, and detailed control evaluation.

Reporting – You receive a full audit report, regulatory mapping, and a management letter with prioritised recommendations.

You will receive our Pre-Assessment Documentation Pack, which outlines exactly what is required. Typically this includes policies, MI, customer interaction logs, risk models, training records, examples of interventions, and relevant operational data.

The standard audit is designed around one week of work, including planning, fieldwork, evidence testing, and report preparation. Larger or more complex operations may require additional time, which will be discussed in advance.

You receive:

• A detailed Safer Gambling Audit Report

• A Management Letter summarising key findings

• A regulatory mapping index linking findings to LCCP requirements

• A prioritised action plan

• A close-out meeting to discuss results and recommendations

Yes. The audit includes detailed sampling of customer interactions, risk triggers, financial checks, exclusions, and monitoring processes to assess real operational effectiveness.

Absolutely. Our audit framework is directly aligned with UKGC requirements and is designed to highlight issues regulators commonly focus on, enabling operators to remediate proactively.

Yes. The audit provides proportionate, practical and achievable recommendations tailored to your size, risk profile and operational model.

Yes. We offer:

• Follow-up validation reviews

• Policy and procedure updates

• Training for compliance, CS, VIP, or marketing teams

• Ongoing monitoring and assurance support

Yes. The report is structured to be suitable for governance, risk and audit committees, investor due diligence, and external compliance reviews.

We provide an unbiased assessment using a structured audit methodology. Findings are based on verifiable evidence, regulatory requirements, and industry best practice, not consultancy assumptions or subjective opinions.